STORM DARRAGH | More than 100 homes remain without power in Herefordshire this morning - Herefordshire’s Independent Source of News & Information

More than 100 homes remain without power in Herefordshire this morning following Storm Darragh.

National Grid teams have been working around the clock to restore supplies, with the majority of homes now with power.

An update from National Grid on Monday evening said:

As of 7pm (Monday), 33,735 homes and businesses are without electricity across South Wales, South West, and West Midlands regions.

Fallen trees due to the storm’s strong winds are the main cause of ongoing supply issues, causing difficulties accessing sites as well as damage to the network.

High volumes of calls are being taken by the contact centre and as a result it may take longer than normal for customers to get through.

Roisin Quinn, Field Operations Director, adds:

“Storm Darragh is the biggest storm our region has faced in decades.

“Our engineers, control rooms, contact centre and support teams have been working around the clock to maintain power across the network.

“We continue to see extremely high volumes of calls to our contact centre and I’m afraid it is taking a little longer for customers to get through. In addition to the contact centre, customers can reach us via social media and our website.

“I want to thank customers for their patience and understanding and assure you all that we are doing everything we can to get power restored across the region as soon as possible.”

Customers are reminded that compensation may be paid if you have been without power for 24/48 hours.

From National Grid:

We would like to apologise to all our Customers affected by the Storm and thank you for your continued patience whilst we restored supplies.

We will be making customer guarantee payments to customers who are eligible under the Standards of Performance Regulations. There is no requirement to make a claim.

We will be collating information about all the power outages experienced during the storm period. This will provide us with the information to assess eligibility for customer guarantee payments under the Standards of Performance. This normally takes 10 working days. However, this process may take longer during due to the impact of the storm and the number of customers affected. We would kindly request you check our website and social media for updates on this.

All eligible customers will receive a letter and a customer guarantee payment based on the eligibility criteria set out by the Standards of Performance.

For a category 1 storm the payment is £95 for power cuts lasting more than 24 hours (from time of notification) and £40 for each complete 6 hour period thereafter. For a category 2 storm the payment is £95 for power cuts lasting more than 48 hours (from time of notification) and £40 for each complete 6 hour period thereafter.

Continuous period of power cut	Category 1 storm payment	Category 2 storm payment
Less than 24 hours	No payment	No payment
24 hours	£95	No payment
30 hours	£95 + £40 = £135	No payment
36 hours	£95 + (2 x £40) = £175	No payment
42 hours	£95 + (3 x £40) = £215	No payment
48 hours	£95 + (4 x £40) = £255	£95
54 hours	£95 + (5 x £40) = £295	£95 + £40 = £135
60 hours	£85 + (6 x £40) = £335	£95 + (2 x £40) = £175
66 hours	£95 + (7 x £40) = £375	£95 + (3 x £40) = £215
72 hours	£95 + (8 x £40) = £415	£95 + (4 x £40) = £255
80 hours	£95 + (9 x £40) = £455	£95 + (5 x £40) = £295
86 hours	£95 + (10 x £40) = £495	£95 + (6 x £40) = £335
92 hours	£95 + (11 x £40) = £535	£95 +(7 x £40) = £375

Roads:

A number of roads remain closed due to flooding this morning in Herefordshire.

Please note, the below list was provided by Herefordshire Council at 4pm on Monday.

Flood water may have receded from some of the routes, but Herefordshire Council Highways teams have to inspect routes before they can reopen.

Please do not ignore road closure signs.

Road closures:

C1298 Sollers Hope – Closed due to a fallen tree
C1140 Cradley – Closed due to flooding
C1273 Foy – Closed due to flooding
C1073 Whitney On Wye – Closed due to fallen BT cables
Road From Rough Acre Access To Stockley, Staunton On Arrow – Closed due to fallen BT cables
C1234 Hentland – Closed due to a fallen tree
U91404 Bonds Green, Broxwood – Closed due to a fallen tree
U90122 The School Road, Huntington – Closed due to a fallen tree
U73413 Littlemarsh Common Road, Clehonger – Closed due to a fallen tree
U75220 Bredwardine Hill, Bredwardine – Closed due to a fallen tree
U93605 Newtown Lane, Leominster – Closed due to flooding
C1268 Holme Lacy Road – Closed due to flooding
U72016 Watery Lane, Lower Bullingham – Closed due to flooding
U72621 Litmarsh Road Marden – Closed due to fallen tree
U70409 Bulls Hill, Walford – Closed due to fallen tree
A438 Letton – Closed due to flooding
U92403 Lower Yatton – Closed due to fallen tree
C1308 Little Marcle Road – Closed due to a sagging cable
C1122 Wellington – Closed due to flooding
C1195 Peterchurch – Closed due to flooding