Cadent Gas have issued a statement in response to customers having issues with their gas supply at properties in Hereford.
A Cadent spokesperson said: “There’s an issue with water in our gas mains in the area, affecting around 200 to 250 properties. This was caused by a burst water main, Welsh Water have now repaired the burst water main and Cadent have successfully stopped anymore water getting into the network.
“However, we now have water in the gas network, so we’re in the process of getting that out. We need to remove ALL the water from the gas pipes, as even a small amount could stop gas getting through to customers. It’s not an easy job, or a quick one and it’s likely our work will continue into the weekend. This first requires us (our gas engineers) to turn off gas supply at each affected property, please don’t try to do this yourself. We then pump out the water, and then start to re-establish gas supply.
“We have all the resources we need on site now to do this and ask people to bear with us as we work our way around the area. We have customer liaison officers on site too, who can assist anyone who may need extra support at this time.
“If anyone is having issues with their gas supply and hasn’t yet reported that to us, please ring 0800 111 999”
