Statement from Welsh Water:
We apologise to any of our customers in the Hereford area who have lost supply over the past few days.
Our teams have been working hard to restore water to the main strategic parts of the system and good progress has been made here. While this has ensured supplies have returned to the majority of customers affected, we are aware of pockets of areas where customers either have no water or low water pressure. We are expecting these remaining supplies to return to normal as we move into the evening and overnight.
We have delivered bottled water to our most vulnerable customers and also delivered bottled water to those served by our Dorstone reservoir and Welsh Newton reservoir who we know have been without water for some time.
We will continue work in the area resolving the remaining issues and continue to use our fleet of water tankers to put water directly into the system. Customers can also help by checking any taps not being used are turned off and if they do have a water supply then only use the water they need.
Also for agricultural customers to check there aren’t any leaks on their external pipes. This will all help the system to refill.
We would again like to apologise to customers for the inconvenience caused and thank them for their continued patience.
It is completely inaccurate and misleading to suggest that we have prioritised customers in West Wales over the past few days. With the water supplies of nearly 5,000 households in west Wales affected by the sudden change in temperature affecting our network and customer pipes, we have been doing all we can to restore supplies.
Likewise, our locally dedicated teams have also been trying to restore the supplies of 500 households in Dorstone and Welsh Newton.
Restoring supplies generally has been extremely difficult and has taken longer than we would have liked and we sincerely apologise for the delay customers may have experienced.
