Welsh Water has issued an important message to hundreds of customers living in parts of Hereford.
The message issued to customers in the Bartonsham area of the city said:
“We’re aware that customers in this area may have no water or low pressure at the moment due to essential maintenance being carried out by our teams.
“Running your cold kitchen tap will help to clear any discolouration in your supply.
“Further updates will be provided here when we have more information.”
There are five main stages we follow for essential maintenance:
Stage 1 – Investigation. We review the customer impact, risk and health and safety concerns.
Stage 2 – Fault located. Repair planning, working with 3rd parties, road closures, ordering of specialist equipment or fittings. Reconfiguring the water network.
Stage 3 – Repair. Ensuring the safety of our teams and the public while we repair the leak.
Stage 4 – Restoring / Reinstatement. Returning the water network to normal and making good any surfaces.
Stage 5 – Final update.
