Center Parcs customers have taken to social media to share their frustrations after being told not to turn up on Monday if they’ve booked a holiday, with UK locations closed for the day due to Queen Elizabeth II’s funeral.
One customer said:
“You’re closing your sites at very short notice as a mark of respect, while showing very little respect for your customers.”
Another customer commented:
“Centerparcs, this is a PR disaster for you. This might be the last booking for a lot of people. Look at the messages people are posting, read the mood! Still not too late to reverse this poor decsion.”
From Center Parcs:
Following the announcement of the date of the funeral of Queen Elizabeth II, we have made the decision to close all our UK villages on Monday 19 September as a mark of respect and to allow as many of our colleagues as possible to be part of this historic moment.
Guests who were due to arrive on Monday 19 September should not travel on this day, though we will reopen on Tuesday 20 September and be ready to welcome our guests then.
We hope our guests will understand our decision to support our Queen on her final journey.
All guests impacted by the closure will receive an email today explaining the options available. The information below will hopefully help our guests with burning questions:
I’m due to arrive Monday 19 September for 4 nights, what can I do?
Please do not travel as all our UK villages will be closed on Monday 19 September.
We’ll reopen to welcome guests on Tuesday 20 September for guests to enjoy 3 nights with us (Tuesday to Friday).
Will Center Parcs offer a discount as my break is a night less?
Yes, if you wish to continue with your break and arrive on Tuesday for 3 nights, we’ll automatically apply a discount, details of which are included in your email.
I’m on a 7-night break, what will happen?
We have emailed all guests directly who are impacted with the options available.
Can I cancel my break?
Yes, you may cancel with a full refund.
Step1 – For a full refund on any prebooked activities and restaurants please cancel these via your Center Parcs account
Step 2 – To cancel your break kindly complete this form and we’ll automatically issue a refund back to the last card you used to pay for your booking.
What time can I arrive on Tuesday 20 September?
10am
What time can I check in my accommodation on Tuesday 20 September?
4pm
I’m due to arrive Friday 16 September, can I watch the funeral before I leave on Monday?
No, our villages will close at 10am on Monday 19 September and we’re asking all guests to depart by this time.
I have activities booked on Monday 19 September, how do I cancel these?
For a full refund on any prebooked activities and restaurants please cancel these prior to their start times via your Center Parcs account
I have activities booked on Tuesday 20 September and I’d like to cancel as I’ll be travelling, how do I cancel these?
For a full refund on any prebooked activities and restaurants please cancel these prior to their start times via your Center Parcs account
Can I contact you?
Our central Contact Centre will be closed on Monday 19 September so that the team can view the historic event. We’ll be open as usual at 9am on Tuesday 20 September.
More details – https://corporate.centerparcs.co.uk/media-centre.html
