Google Street View – Image Date – December 2021
Cadent Gas have provided a compensation update following gas supply issues that affected a large number of properties in the Hampton Bishop area of Herefordshire last week.
A statement issued by Cadent Gas over the weekend said:
Cadent would like to thank the residents of Hampton Bishop, Prior’s Frome, Mordiford, Holme Lacy and Fownhope for their patience, understanding and kindness to our engineers during the recent loss of gas supply to your villages.
The handful of properties, still without gas, are where no one has been at home to let us in to complete the safety checks and safely turn their gas supply back on. Engineers have visited every property multiple times and now have left a card with contact details on how to call us to restore gas to that property.
Call 0800 072 0035 to get your gas supply safely restored.
Our engineers will remain in the villages until 9pm tonight, to be on hand to quickly restore your gas supply.
Compensation
Under our Guaranteed Standards of Performance (GSOP), for an unplanned loss of gas, the following compensation arrangements apply:
- Properties used for domestic purposes only, will be entitled to £65 for every complete 24 hour period without gas up to the point at which we first visited the property to re-connect the supply.
- Properties used for non-domestic purposes only (e.g. factories) will be entitled to £105 for every complete 24 hour period without gas up to the point at which we first visited the property to re-connect the supply.
In addition to the above, we have decided to make a further payment of £65 (domestic) or £105 (non-domestic) to you as recognition of the disruption the loss of gas supply may have caused you personally.
Both of these payments will be paid automatically to your gas supplier whose name will be at the top of your gas bill, so you won’t need to do anything to claim your compensation. It can typically take a few weeks for your gas supplier to process the payment, so please don’t contact them straightaway if you don’t hear anything.
We will be sending a letter to all affected residents explaining the compensation in the coming week.
Thank you for your patience during this loss of gas supply incident to your community.
