Hereford Medical Group has announced that patients will no longer be able to request prescriptions via telephone from August.
A spokesperson for Hereford Medical Group said:
“From the 1st August 2022 patients will no longer be able to request prescriptions via telephone. This difficult decision has been made by the Partners to ensure that Hereford Medical Group offers a safe and efficient prescription service and is based on national guidance on safe ordering of medication.
“The change will allow HMG time to accurately review and safely order medications for all patients. We do understand that this decision will be disappointing for some patients.
“For more information on these changes please visit our website – www.herefordmedicalgroup.co.uk.“
“We understand that a very small number of patients will not be able to request medication in the ways listed above and that they will not have a family member, carer or friend who can order on their behalf. If you believe you are in this category please let a member of our prescription team know before the 1st August and the Surgery will ensure there are appropriate arrangements in place to ensure you can continue to order medication.”