The McCarthy and Stone team in Hereford is celebrating after being awarded a Five Star customer satisfaction rating in an independent survey announced by the Home Builders Federation (HBF) for the 15th year running.
The only developer or housebuilder of any size or type to achieve this accolade each year since the survey launched 15 years ago, McCarthy and Stone achieved an overall customer satisfaction score of 92.8%.
William Grange features 54 one and two bedroom apartments with prices currently starting from £241,450. The development features a homeowners’ lounge, ideal for socialising with friends, landscaped gardens, and a hotel-style guest suite should residents have friends or family to stay. Additional benefits include an experienced House Manager who oversees the day-to-day running of the development and 24-hour emergency call systems for added peace-of-mind.
The Five Star customer satisfaction rating is the highest award any new homes developer can achieve and is only awarded when more than nine out of ten customers would recommend a company to a friend. It is an annual survey carried out by the HBF, involving 1,180 purchasers of McCarthy & Stone’s homes in 2019.
Samantha Watkins, Deputy Divisional Sales and Marketing Director for McCarthy and Stone, said: “We first heard that we had been awarded Five Stars from the HBF earlier this year, but due to Covid-19 we’ve been unable to announce this news and celebrate this unprecedented achievement. Here, at McCarthy and Stone our whole team prides themselves on offering the very best service and products to our customers at all times, so we are absolutely thrilled to have received this award once again.
“Over the past 12 months we have worked hard to enhance our customer experience even further. For example, we have expanded our options to include renting and part rent part buy alongside outright ownership to provide our customers with even more flexibility.
“Our customers have always been at the heart of our business, and this has never been truer than today with the challenges we are all facing. We took several actions to keep our homeowners safe during lockdown and we are thankful that, so far, we have experienced low Covid-19 infection rates in our communities. Our customer-first ethos is at the heart of everything we do, and we will continue to ensure the safety and wellbeing of our homeowners is our utmost priority – and to provide the support they need, when they need it.”
The HBF award recognises McCarthy and Stone’s commitment to maintaining consistently high standards of build quality and delivering excellent customer service over the long-term, with particular emphasis on the developer’s commitment to guiding home buyers through the purchasing process, including the provision of post-sales support.
Stewart Baseley executive chairman of the Home Builders Federation said: “This year’s results show the industry has continued to deliver even higher levels of customer service.
“Consistently delivering new homes, probably the biggest and most emotional investment any individual will make, in a way that satisfies their customers is a huge challenge for a business. Achieving a Five Star rating, meaning that more than nine out of 10 customers are happy with the service provided, is a significant achievement that deserves to be recognised.”
More information about McCarthy and Stone’s Five Star award win can be found in a video message
from Chief Executive Officer on the developer’s YouTube channel.
Retirees interested in finding out more about the lifestyle on offer at William Grange, can now book a private, one-to-one appointment between 11am and 4pm during its Festive Open Day on Thursday 10th December. Furthermore, McCarthy and Stone is offering to pay up to 100% of the service charge for up to three years on selected properties, for retirees that complete their purchase before 31st March (subject to terms and conditions).
To find out more about McCarthy and Stone in Hereford, please call 0800 201 4811 or go to www.mccarthyandstone.co.uk/.
